Noosh Birch, Business Centre Manager at Orbit Developments in Macclesfield
As a Business Centre our telephone system provides a major service to our clients and Aspire have always been extremely reliable and efficient in their support when maintaining our reportX call logging software.
They are quick to respond to our calls and deal with any problems swiftly and efficiently.
We have no hesitation in recommending Daniel and Matthew to help with your telecommunication needs.
Justin Bailey, Director at Motorcare Motor Factors Ltd in Abergavenny
I dropped lucky on finding Aspire through a web search, the reason, because their service and attention to detail is absolutely second to none, nothing is too much trouble when inevitable glitches happen, quick to respond and advise or rectify as well as a very competitive product offering. Accurate information is key for making decisions, I felt we needed information on our telephone traffic which Wallboard does exactly that. How could I measure our telesales performance, know whether we needed more staff rather than just get a feel, how many calls we were taking, how long were the staff chatting for, how many missed calls, all questions that are now answered accurately with the help of Report & Wallboard through Aspire. We are so impressed with the information that we have just implemented it into our second branch which gives us extra benefits like benchmarking performances, therefore I am convinced that this technology and supplier ultimately helps give our customers the best service, which is what we strive to offer.
www.motorcaremf.co.uk
Chris Brown, Business Development Manager at Nationwide Transport Breakdown Services in Denton, Manchester.
We use the call recording for training, as it is ideal for letting new starters hear the calls that we take and how they are answered and breakdowns are dealt with, and also for monitoring purposes on breakdowns we cover. We occasionally get customers disputing invoices, saying we have not updated them on a breakdown situation. The call recording is ideal for listening to who was updated and we can then forward the call on to them.
With Report Call Logging, being able to see exactly how busy our staff have been at any time, and how many calls we have made or received, enables us to not only manage our business, but also review costs. Being able to see all the calls that have been made, even if there is no answer, is ideal for when engineers say they have had no missed calls. We have got the backup to say you were called at such a time and it rung for x number of seconds
BENEFITS:
Being able to view any missed calls, as well as the average ring time or highest ring times means that NTBS can monitor the efficiency of their call handling team, and with the call costs being readily available, costs can be monitored easily
In the event of a dispute, being able to save a call recording as an MP3, and e-mailing it to them, provides an excellent method of supporting your business.
As a prime example of this, we had a customer whose refrigeration unit needed to go into a workshop and be repaired. Instead of doing this, they loaded the vehicle with £20,000 worth of stock, and took the vehicle out. Because the refrigeration unit did not work, as we had advised them, the load was lost, and the customer tried to blame NTBS for the loss of the load and tried to charge us for it.
The call recording saved us £20,000 that day.
Matthew Jowett, Quality Control Officer & Team Supervisor at Your Lawyers in Chesterfield.
Aspire offered us a fantastic price for a comprehensive call recording solution for our business. Given the industry we work in, resolving disputes, recording important calls, and reviewing our teams telephone performance for training and compliance is of paramount importance. We have had the system in place for just over a month now, and it has already proved to be an invaluable asset to the business.
Aspire have been most helpful throughout the process, and we are confident in their team for future support requirements when necessary. We recommend with confidence.