CTI Integration
What is CTI? CTI is the integration of computers to telephone systems in order to streamline your business’ call handling. Its features include Screen Popping, Call Control and much more.
We offer a market leading solution known as ConnectX enabling your teams to be more productive, creating a faster more personal service for your customers.
ConnectX recognises who is calling you and uses this information to search through your database or application to find the correct client record. It can then screen pop those clients’ details all before the call has even been answered. We can integrate with many applications and databases ensuring the systems are correct for your business.
Reduce Costs.
Call handling times are reduced as staff have all client details to hand before they answer the call.
Improved Customer Experience.
By knowing who the call is before answering the call you can offer a more personalised service.
Increased Productivity.
By opening the correct page of you database straight away time can be saved because staff are not having to spend time ensuring they have located the correct customer record before entering notes and moving on to the actual reason for the call.
Increased Sales.
Calls can be made straight from your database saving time and preventing misdialling.