Call Recording
With so much business being conducted over the telephone, the need to record and retrieve conversations is now becoming a necessity. Being able to prove ‘who said what, where and when’ is now invaluable as many organisations seek to improve quality of service and maintain customer relations.
RecordX is our comprehensive Call Recording Solution capable of recording telephone calls both extension and line side. RecordX is packed with many innovative features to search, record, play and archive call recordings. A web based front end ensures that RecordX is the easiest to use call recording product available today!
RecordX works with all technologies available today ranging from ISDN, analogue through to SiP and VoIP, we are also pleased to announce that we can now also offer Mobile Call Recording. High level encryption ensures that recordings meet all regulatory compliance measures.
He said, she said?
Does this sound familiar? When there is only one version of the truth and it’s been recorded there is simply no argument.
Why is it advisable to record phone calls?
Resolve disputes – Locate and play calls quickly. Email an extract of the recording to the client to confirm what was said.
Compliance – For some companies it is essential to show they comply with the latest FSA call recording rules.
Staff call handling – Ensure clients have been dealt with in a professional and courteous manner at all times.
Training – Enabling to staff to listen back to their performance on the phone and to help train new staff members in the scenarios they could come across whilst dealing with clients on the telephone.
Share – share conference calls, online meetings & call recordings with business colleagues.
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Please download our brochure for more details, and if you have any further questions, please don’t hesitate to contact us.